Shipping policy
Effective September 25, 2026
Where We Ship
Clear Touch ships to the contiguous United States (48 states). Orders to Alaska, Hawaii, and Puerto Rico require a custom freight quote — our team will contact you with pricing after your order is placed.
We do not ship internationally at this time.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or federal holidays.
Shipping Methods
- Freight Shipping (Panels and Large Hardware): Because interactive panels, kiosks, and stands are large-format commercial hardware, freight shipping via carrier is required. Shipping rates are calculated at checkout based on product size, quantity, and delivery location.
- Standard Parcel Shipping (Parts and Accessories): Smaller items such as pens, remotes, cables, boards, and replacement parts ship via standard ground carrier (UPS/FedEx).
Freight Delivery Options
All freight deliveries are curbside by default. Please select the delivery option at checkout that best matches your location.
| Delivery Option | Additional Fee | Description |
|---|---|---|
| Commercial Dock-to-Dock | Base freight rate | Business address with a loading dock or forklift capable of unloading a pallet shipment. |
| Commercial Lift Gate | Base + $50 | Business address without a loading dock or forklift. Shipment will be unloaded curbside using a lift gate. |
| Limited Access Location | Base + $50 | Locations requiring special scheduling — schools, churches, construction sites, convention centers, malls, storage units, or military bases. |
| Residential Delivery | Base + $150 | Residential address with lift-gate service. Customer must be present to receive the shipment. |
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. For freight shipments, the carrier will contact you to schedule delivery.
Inspection Upon Delivery
Inspect your shipment immediately upon delivery. If the product is damaged, note it on the delivery receipt before signing and contact us within 10 days of delivery so we can process a claim. See our Return & Refund Policy for details.
Questions
Clear Touch
Email: info@getcleartouch.com
Phone: 864-973-7973 (Mon–Fri, 8:30–5:30 ET)
Address: 1100 Thousand Oaks Blvd, Greenville, SC 29607
