Refund policy

Effective September 25, 2026

Overview

Clear Touch wants you to be satisfied with every purchase. This policy explains when returns are accepted, how refunds are issued, and who is responsible for return shipping costs. Returns are processed through our Return Merchandise Authorization (RMA) program, which routes your shipment to the correct Clear Touch warehouse.

This store sells closeout, open-box, used, and replacement-part inventory. Please read the Return Window section below, as it differs from a full-price catalog.

Return Window

You must inspect your order within 10 days of delivery and contact us before initiating a return.

  • Damaged or defective product — Report to info@getcleartouch.com within 10 days of delivery. Clear Touch will cover return shipping and issue a full refund or replacement. This applies to every item sold on this store, including closeout and used units.
  • Non-damaged product (change of mind) — Closeout, open-box, and used units are sold as-is and are not eligible for change-of-mind returns. For parts and accessories, contact us within the 10-day window; if a return is approved, the buyer pays return shipping and a restocking fee applies (see below).

Restocking Fees

Restocking fees apply only to approved change-of-mind returns.

Condition of Returned Product Restocking Fee
Returned in original, intact packaging 10%
Returned without original packaging, or with damaged packaging 20%

Damaged or defective products reported within 10 days of delivery are not subject to restocking fees.

Non-Returnable Items

  • Closeout, open-box, and used units, except when damaged or defective
  • Products purchased from unauthorized resellers or third-party marketplaces

How to Start a Return

  1. Email info@getcleartouch.com with your order number, product, and reason for return.
  2. Our team will issue a Return Merchandise Authorization (RMA) and direct your shipment to the correct warehouse:
    • Duncan, SC: 961 Berry Shoals Rd, Duncan, SC 29334
    • Henderson, NV: 3255 Sunridge Heights Pkwy, Henderson, NV 89052
  3. Pack the product securely. Items returned without an RMA may be refused.
  4. Ship the product using a trackable carrier. Buyer is responsible for return shipping unless the product was damaged or defective.

Refunds

Once your return is received and inspected, we will notify you of refund approval. Approved refunds are issued to the original payment method within 7–10 business days. Original shipping charges are non-refundable except when the return is due to our error or a defective product.

Questions

For any return or refund questions, contact our support team.

Clear Touch
Email: info@getcleartouch.com
Phone: 864-973-7973 (Mon–Fri, 8:30–5:30 ET)
Address: 1100 Thousand Oaks Blvd, Greenville, SC 29607